Hotel Safes and Electronic Lockers for the Hospitality Industry

Lucky Digits Crack the Guest Room Safe at the Carlson Rezidor Conference

Posted on Thu, Feb 26, 2015 @ 05:41 PM

Our crew spent the past few days in the Bahamas attending the Carlson Rezidor Americas Business Conference. Rough job, right? Aside from the fantastic destination, our sales team is always excited to attend this event to reconnect with industry friends and customers.

Safemark has had the pleasure of working with Carlson Rezidor for more than a decade. We continue to collaborate with their team of professionals to ensure both guests and hotels benefit from the convenience of electronic safes. As part of our supplier agreement that was renewed last fall, our reach now extends globally to include Carlson Rezidor locations around the world.    

Winning Digits
We had a bit of fun at the conference this year with many attendees stopping by our booth for a chance to win some cool prizes. Congrats again to Jennifer Bates from the Country Inn & Suites in Vero Beach, FL for winning the GoPro camera. Assaad Hallak from United Capital Corp took home the Bose Wireless Speaker and Lori Reese with Hospitality Investors won the iXpand Drive.

GoPro Speaker SanDisk

Winning Partnership
Carlson Rezidor is incredibly dynamic with brands and locations to serve the savviest of travelers. We're honored to keep those guests' valuables secure while they explore the beautiful properties and the surroundings. Here is a handful of Carlson Rezidor locations that have recently purchased guest room safes from Safemark:

Radisson Blu Warwick Hotel Philadelphia, PA
Country Inn & Suites Knoxville, TN
Radisson Hotel Yuma, AZ
Radisson Hotel Austin, TX
Radisson Hotel Valley Forge King of Prussia, PA
Park Inn by Radisson Resort Kissimmee, FL
Radisson Resort Worldgate Resort Kissimmee, FL
Radisson Blu Resort Fiji
Radisson Hotel Denver SE Aurora, CO
Radisson Hotel Milwaukee North Shore, WI
Radisson Resort at the Port Cape Canaveral, FL
Radisson Phoenix, AZ
Country Inn and Suites Elizabeth, NJ
Radisson Hotel Vancouver Airport, BC
Radisson Hotel Flamingos, Mexico City
Radisson Hotel High Point, NC

Thanks again to those that stopped by during the conference. If we haven't already earned your business, we look forward to the opportunity to work together. Feel free to contact our sales team if you need assistance.

Tags: Hotel safes

Safemark Systems Appoints Philip Toh as Vice President Sales Asia Pacific

Posted on Wed, Feb 04, 2015 @ 12:58 PM

Safemark is pleased to appoint Philip Toh as vice president sales Asia Pacific. Philip will be responsible for providing strategic direction and leading Safemark's drive to service one of the fasting growing regions in hospitality. 

With Asia Pacific’s impressive development pipeline of over 500,000 rooms, Philip is joining our team at a very exciting time. A substantial opportunity lies ahead for Safemark and Philip’s rich industry experience as well as his deep understanding of the Asia Pacific culture will play a significant role in our success.

Philip_Toh_Headshot_3Prior to Safemark, Philip held management positions for respected technology and service providers in the hospitality industry. His impressive resume spans more than 20 years with intense focus in the Asia Pacific market where he established trusted relationships with top hotel brands and procurement companies. 

Fueled by increased business travel and demand for guest room security, Asia Pacific represents one of Safemark’s most promising markets. Safemark first entered the region in 2008 after gaining global approval from leading hotel brands, and has since built a robust infrastructure to support multiple hotel partners and distributors.

Safemark has an impressive reputation for understanding customers’ needs and delivering best-in-class security solutions,” said Toh. “Leveraging Safemark’s advanced technology, innovative designs and preferred supplier relationships will quickly propel our footprint across Asia Pacific.” 

Philip holds a degree in Computer Science from the University of Westminster, London and is fluent in English, Simple Chinese and Dialect Hokkien.  He will be based in Safemark’s new Singapore office and can be reached at philip.toh@safemark.com or Mobile +(65) 9618-7728.

 

The Perks of Hotel Safes

Posted on Tue, Jan 20, 2015 @ 11:17 AM

Hotel safes are desired by travelers because they provide a sense of security. There are also several benefits hotel owners can enjoy from having in-room safes installed as well. Here are a few perks of a hotel safe you may not have thought about before.

Protects Your Reputation
Having even one theft at your establishment can wreak havoc on your professional reputation. When guests have a safe place to secure their possessions, the odds of them suffering a loss is greatly reduced, and your reputation is protected as a result. You also won’t have to defend your employees against accusations of theft.

Convenient for Staff and Guests
When safes are installed in hotel rooms, it eliminates the need for guests to secure items at the front desk or place them in a larger safe that your staff must constantly access. This saves employees time so they can focus on other opertaional tasks and guest related functions.

Attracts Business Clients
Business travelers may bring laptops, tablets and other electronic devices, and will likely check to make sure there is a safe in their room before making a reservation. If you don’t offer an in-room safe, you’ll have a hard time attracting business travelers.

Business Travelers need Hotel Safes

Makes the Experience more Enjoyable
When your guests feel at ease, they are more likely to enjoy their stay. As such, they are more likely to return to your hotel or recommend it to others who are visiting your area.

These are just a few of the benefits your hotel can enjoy from having safes installed in each guest room. When it comes to hotel safes, there are numerous options to choose from including wall safes, drawer safes, closet safes, and more. Contact our sales team to learn more.

Tags: guest safes

Popular Safe Designs for Hotels and Resorts

Posted on Wed, Jan 07, 2015 @ 11:45 AM

The last thing guests want to worry about is valuables being lost or stolen. As their host, it is your job to assure that every minute of their stay is as comfortable and worry-free as possible. One of the best ways to do this is by providing guests with a safe location to stow their prized possessions. Here are the three popular safe designs for hotels and resorts.

Wall Safes
This type of safe is effective when hidden inside a closet or in an inconspicuous place within the guest room. To be most useful, it must have enough room to hold a large purse and just about anything else that a guest would want to keep secure. User-friendly options such as a lit keypad assure that every guest is able to use the safe. Of course, a manual override system is important if there is ever the need for management to have emergency access.

Drawer Safes
Installing a drawer safe in a dresser, desk or closet is another way to give guests a secure place for valuables. Size matters, and the larger the interior space, the better. Guests will enjoy their stay and feel more secure knowing their valuables are safe. Besides, they simply do not want to take everything along while sight-seeing or relaxing around the pool.

Laptop Safes
It is extremely common for people to carry laptops, tablets and other electronics with them while traveling. Staying connected to friends, family and co-workers is often as important as taking a vacation to get away from it all. However, electronics are also a common target for thieves since they are often very expensive and easy to sell. Providing guests with a 15” or 17” laptop safe shows that you understand the importance of security. Best yet, laptop safes are available for virtually any install type including closet, wall and drawer.

Laptop safes give your guests the opportunity to unplug and get out of their rooms to explore the area and take in the sights without worry. Your hotel or resort is a place that guests come to relax and enjoy some well-deserved time away from all the stresses of everyday life. With a durable safe from Safemark, their vacation is just four digits away. Contact us to learn more. 

Relax with Safes from Safemark

 

Tags: hotel guest

Happy Holidays from the Safemark Team

Posted on Mon, Dec 15, 2014 @ 12:46 PM

HappyHoliday_VIDEO

Tags: Hotel safes

Hotel Security Concern - Housekeeper Caught Snooping On Video

Posted on Thu, Nov 13, 2014 @ 07:55 PM

With the number of guests carrying electronic devices, now more than ever it’s critical to provide a hotel safe to store valuables. But not just any safe, your guests need a secure location large enough to accommodate 17” laptops, tablets, purses and more.

Many hotel guests, especially those traveling for business, find it necessary to carry their laptop while on the road. As much as we all love tablets and smartphones, laptops are far easier to use for updating spreadsheets, preparing presentations, etc. However, your guest is likely to leave the laptop in the room when dashing out for a quick bite or heading to the local sights.

If you’ve been on the fence about installing in-room safes, take a look at this video clip and perhaps you’ll change your mind.

Hotel_Video

Here is a link to the story on Fox News

The individual who shot this video was discreet enough to not name the property or location, however, they did note that it took place in the US. Per several news sources, the hotel’s management team was notified and given the uncut version of the tape.  While we’d all like to trust others – especially employees – videos like this are a rude awakening that valuables need to be locked up in the hotel room.

Leaving a laptop in a hotel room poses a dilemma for many people, especially those who have computers with trade secrets or sensitive information. As such, the amount of damage that could result from a stolen laptop is far beyond the actual cost of the computer.

Savvy travelers will want a way to secure their laptops and other valuables whenever they leave their rooms. Even though you may feel confident that none of your employees would steal (or snoop in the case of this video), your guests are likely not as trusitng. Many guests would rather be safe than sorry and lock up their belongings - especially if a stolen laptop could result in the loss of a job.

Being worried over laptop security can cause people to intentionally seek out hotels that offer laptop safes in guest rooms. As a result, you could find your hotel being passed over by potential guests who won't take that risk, regardless of whatever deal you’re offering them.

Don’t miss your opportunity to attract guests - especially business travelers, simply because you're not offering them what they need. Here at Safemark, we have hotel safes that will allow your guests to secure those laptops and other valuables, making them feel safe in your establishment. To find out more, contact us.

.

 

 

 

Tags: hotel security

Hotel Security: The Importance of Providing Guests with In-Room Safes

Posted on Thu, Sep 04, 2014 @ 12:02 PM

Among those who frequently travel, hotel security has become an important aspect they take into consideration when choosing a place to stay. Whether they are traveling for business or pleasure, individuals want to know that their belongings will be safe when they are away from their room. For this reason, more hotels are opting to install in-room safes for their guests to use as these safes can provide guests with a place to store valuable items such as their passports and laptop. Furthermore, these safes can help to provide travelers with a peace of mind when they leave their room. If you own a hotel, bed and breakfast, or inn and have yet to have in-room safes installed in your guest rooms, here are just a few of the many reasons to consider doing so.

Increased Customer Satisfaction
Adding in-room safes to guest rooms can increase the customer satisfaction of your hotel. Not only will having these safes help to add to guests feeling confident in the security of your business, but they also show guests that you care as you have gone out of your way to provide them with this extra, valuable amenity. In fact, hotels with in-room safes are much more likely to have higher ratings as in-room safes are a requirement for a hotel to achieve a 4 or 5 star rating.

Ease of Storage
Adding hotel safes streamlines the process of guests storing their valuables. Guests will no longer have to wait in long lines at the front desk to have their items stored; they can simply store their items in their room using a code of their choosing. For many guests, this helps to add to their piece of mind as they can see their items entering the safe rather than having to trust a hotel employee to store their items properly.

For many travelers, the availability of an in-room can be the difference between staying at your hotel and choosing another destination that offers better security amenities. For this reason, you should seriously consider having hotel safes installed in your guest rooms. Contact us to find out more about the benefits of hotel safes.

 

Hotel Safes from Safemark

 

Tags: in room safes, Hotel safes, hotel safe, hotel security

Guests Should Be Concerned About their Visit NOT Hotel Security

Posted on Fri, Jul 11, 2014 @ 04:29 PM

Positive guest experience is paramount in the hospitality industry- this includes the service from hotel staff, cleanliness and comfort of the room, but most importantly hotel security. According to the recent White Paper "A Survey on the Current State of Hotel Security," the industry is subject to new risks (along with the traditional) which can lead to a negative guest experience with both financial and legal repercussions. 

So what did the survey find are current oppotrunities for security reinforcement? And what can be done to ensure a positive guest experience and prevention malicious incidents?

Only 27% of the hospitality industry reports having security personnel on duty 24/7; meanwhile, 47% of hotels and the like experience 0-50 thefts annually, with 18% reporting between 500-1000 thefts, and even more alarming 2001 plus thefts in 6% of these places.

External threats are of course a concern for properties, but too often hotels are seeing room thefts conducted by a trusted individual with internal access. These breaches at times occur by accident, but still with malicious intent. "Travelers expect their hotel rooms to be their sanctuary, a place where they can store their personal belongings and sleep without fear." (White Paper, 2) Hotel safes are a common place for guests to secure their belongings- it is much more convenient than a communal safety deposit box, giving guests access to their affects in-room. But how can a guest be sure that someone won't come in later with a master key, open up the wall safe or drawer safe, and take items? The best form of prevention is an having the ability to keep track of all entries to the safe. When an individual knows there are measures which can document all usage, they are then less likely to attempt a theft. 240 Audit trails are a great way to document said safe openings, and Safemark safes employ such technology. 

Hacker can get into keycardsThe next security pitfall? 19% of hotels do not know the last time they updated their door lock systems. At the 2012 Black Hat Security Conference, a flaw in hotel keycards was discovered: they could be hacked. In a note from Callaghan, hotels have been advised to upgrade to RFID door lock technology, with the lock and keycards employing advanced encryption. Such measures can prevent a hacker from being able to access millions of rooms.

Contact one of Safemark's Security experts today for a review of your hotel security plan and how we can help fulfill your needs and ensure you don't have a negative guest experience.

Tags: Hotel safes, hotel security, Security, Hacker, laptop safe, wall safe

Experience Safemark at BDwest

Posted on Mon, Mar 10, 2014 @ 01:15 PM

This March, Safemark is set to dazzle the exhibit floor at BDwest in San Diego. BDwest- multi-faceted trade fair experience focused on innovation and creativity- serves hospitality design professionals in the western United States, Mexico and Central America. 2014 serves as the second annual marker for BDwest, following a very successful debut in 2013.  A break from traditional trade shows, BDwest seeks to introduce the most cutting edge products and innovative ideas to a market that demands experiential design. So how does Safemark fit in? At Safemark, we believe in listening to and anticipating the needs of our customers, while delivering outstanding and reliable service with a focus on quality and innovation. Innovation and focusing on needs are the key takeaways here; it is through these values that we take hotel security to the next level.

At this year’s BDwest, Safemark will be unveiling a whole new side to hotel security and the protection of personal valuables. Come by and visit our booth, and experience the changing face of hotel safes.

March 20-21, 2014Safemark Exhibit Booth Mockup

San Diego Convention Center

111 W Harbor Dr

San Diego, CA

www.boutiquedesignwest.com

Tags: Hotel safes, hotel security, Safemark

Safemark's Hotel Safes Prove Durability

Posted on Thu, Jan 16, 2014 @ 02:06 PM

Safemark stands apart from other hotel safe providers with a strong commitment to exceptional craftsmanship and the highest security standards. Those words were put to the test not long ago when a Safemark customer, Sheraton Burlington Hotel & Conference Center, experienced a fire.

The fire was contained to one room on the second floor of the hotel’s South Champlain building. Officials noted the accidental fire began during renovations when vapor from flammable glue burst into flames after a propane torch ignited construction material. The damage is estimated at $30,000. 

 

 

Safemark’s AN 5.3 hotel safe was installed on a shelf less than a foot away from the sprinkler system. When the blaze occurred, the safe received major fire and water damage, however, is still intact and functional. The outside was obviously charred by the flames, yet the safe maintained its structure. The electronic keypad was damaged as well, but the numbers are still visible and the backlit keypad continues to illuminate. More importantly, the safe’s keypad is still functional. Although the door is off kilter, one can clearly see the steel bolts locking and unlocking on cue. The staff member can even manually lock and unlock the safe with the override key.

Hotel Safe

How is this possible? Although Safemark’s safes are not fire rated (a required feature for hotel doors, but not hotel safes), our 30+ years in the hospitality industry has allowed us to perfect the manufacturing of safes. We won’t skimp when it comes to using quality materials that result in reliable, long lasting safes. We made that decision long ago and today it’s separating our company from others.

Proper Planning
We are relieved the Sheraton’s fire damage was minimal. South Burlington Deputy Fire Chief Terry Francis said the Sheraton’s fire evacuation plan worked seamlessly. The hotel had also upgraded its fire alarm system recently and most of the fire was extinguished by the sprinkler system before the fire department arrived. 

Tags: Hotel safes, hotel safe, hotel security, Safemark, hotel room safe, safe, hotel fire

Subscribe via E-mail

Follow Me